Centriq shut down and deleted everyone’s data — what to use instead
The best-known home management app closed on 31 January 2025 and erased what users didn’t export in time. Choose its replacement by its exit, not its features.
Checked on 13 Jul 2026
General information, not legal or tax advice.
At a glance
- Centriq shut down on 31 January 2025 — data not exported by the deadline was permanently deleted
- The CSV export covered item details only; photos, receipts and documents had to be saved one by one
- The lesson: judge a replacement by its exit, not its feature list
- Three questions to ask any home app: can I export everything, any time? Does it work without an app store? Who pays for it?
- Rebuilding is faster than it sounds — the appliance labels and paperwork themselves carry the data
For nearly a decade, Centriq was the answer to "there should be an app for the house" — photograph an appliance label and it fetched the manual, parts and recalls. It won industry awards. Then, in late 2024, its users got an email: the platform was being retired. On 31 January 2025 it shut down, and everything not exported by the deadline was deleted.
The export window made the loss worse than it needed to be. The CSV covered item data — model numbers, serials, purchase dates, notes. Photos, receipts and documents had no bulk export; users saved them one file at a time, or lost them. Years of carefully built home records went dark because a company's funding did.
If you're here looking for a replacement, the app you lost taught you the most important selection criterion. Use it.
Judge the exit, not the features
Every home app demos well. The differences that matter show up on the worst day, not the first one. Before you commit years of records to anything — including KeepUp — ask three questions:
| Ask | Why it matters |
|---|---|
| Can I export everything, any time — documents and photos included, not just a spreadsheet? | Centriq's CSV-only export is why the photos died with it |
| Does it work in a browser, on any device? | An app-store-only product disappears when it's delisted; a web app degrades more gracefully |
| Who pays for it? | Free products funded by venture scale-or-die economics shut down abruptly; products people pay for have a reason to keep running — and a duty to wind down properly |
That third question cuts uncomfortably: Centriq was free, generous, and unsustainable. This pattern isn't American either — the UK's free landlord software Property Hawk announced its own shutdown this year, after twenty years.
Where KeepUp stands on this
KeepUp's position is simple: your home's records should outlive any app that holds them — this one included. Everything you put in can be exported in one go, documents and all, whenever you want, without asking. That is a design decision, not a favour: the export path is the product earning your renewal rather than holding your data hostage.
The core idea will feel familiar to a Centriq user — photograph the appliance, and the record builds itself — with the emphasis shifted from manuals and recalls to the things that carry deadlines and money: certificates, warranties, service history, and the maintenance those imply.
Rebuilding without the CSV
If you exported your Centriq CSV, keep it — the item list is a useful checklist of what to re-capture. But the faster rebuild is physical, not clerical: walk the house and photograph each appliance's rating plate, then the folder of receipts, manuals and certificates. KeepUp reads each photo, identifies the appliance or files the document, and drafts the maintenance that follows from it. A house's worth of records is an afternoon, not a data-entry project — and it's free for one place. See how it works.
Common questions
- When did Centriq shut down?
- On 31 January 2025, after an email announcement in late 2024 and a short window for users to export their data. The app was removed from the app stores and user data was deleted after the deadline.
- Can I still recover my Centriq data?
- No. Data not exported before the shutdown was permanently deleted. If you did save the CSV export, it holds your item details (models, serials, purchase dates) and is a useful checklist for rebuilding in a new app.
- How is KeepUp different from what Centriq was?
- The capture idea is similar — photograph an appliance and the record builds itself. The differences: KeepUp runs in any browser rather than only an app store, paid plans fund it rather than venture scale-or-die economics, everything you store can be exported in one go at any time, and it tracks the certificates and deadlines that carry legal and financial weight.